Specification matching
Prescription, slot, tooth range, wire size, arch form, pack format and model details are checked before quotation.
Distributor support
Make the product
easier to sell.
A distributor needs more than a low price. We help organise the product information and China-side follow-through that make repeat orders easier.
The support layer
Useful before, during and after an order.
Support is matched to the product and the seriousness of the enquiry. We do not promise a generic bundle of documents for every market; we confirm what is available and relevant first.
Current product information
Available English descriptions, images and technical material can be organised for the products under discussion.
Paid sample coordination
Samples are not automatically free. Where practical, we coordinate a paid sample or small validation order with shipping confirmed in advance.
Sales-content support
Selected product introductions and practical use-content can help a distributor explain the line to its own customers.
After-sales follow-through
For verified quality, model or packing issues, we coordinate evidence collection and an appropriate replacement or resolution path.
Paid samples
Validation should have a clear purpose.
Define
Confirm the exact item, specification and what the sample is expected to validate.
Price
Confirm sample cost, handling and shipping before dispatch. Free samples are not assumed.
Review
Collect practical feedback and use it to decide whether a formal mixed or repeat order makes sense.
After-sales principle
Evidence first. Resolution second. Follow-through always.
Claims are reviewed against the product, batch, photos or video, order record and reported issue. Replacement is available for verified quality problems, but the exact remedy depends on the evidence, product condition and supply agreement.
Discuss a product requirement